ChatGNM

1. Overview

ChatGNM (“we,” “us,” or “our”) operates the chatgnm.ai website and AI chat service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect the information you give us when you create an account, chat, or buy a plan, such as your email address and your conversations. Payments are handled by our payment processor, and we do not store your card details.

3. How We Use Your Information

To provide and maintain the chat service
To personalize your experience using your stored memories and conversation history
To process payments and manage your subscription
To send transactional emails (magic links, billing receipts)
To enforce our terms of service and prevent abuse

4. Data Processing

Your messages are sent to third-party providers for processing. These providers process your data to enable this service but do not retain or use your data. We select providers that offer no-retention data processing agreements appropriate for handling personal information.

5. Data Storage and Security

Your data is stored in AWS with row-level security ensuring that only you can access your own conversations and memories. All data is encrypted in transit (TLS) and at rest. We use industry-standard security practices to protect your information.

6. Data Retention

Conversations are accessible for as long as your account is active. You can delete your account at any time. If you delete your account, all associated data will be permanently removed within 30 days.

7. Your Rights

Access: View all your stored data through the app (conversations, memories, billing history)
Deletion: Delete individual conversations, memories, or your entire account
Portability: Request a copy of your data by contacting us
Opt out of memory: Delete all stored memories to stop personalization

8. Cookies and Tracking

We use essential cookies for authentication sessions. We also use analytics to improve your experience.

You can opt out of analytics tracking by enabling Do Not Track in your browser settings. We honor DNT signals and will not load analytics when it is enabled.

9. Children's Privacy

ChatGNM is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or your data, contact us at hello@chatgnm.ai.